Date: 26-Jan-2022

Location: Victoria Point, AU

Company: YMCA Brisbane

Western Sydney University Health and Fitness Centres | The Y

  • Generous penalty rates (casuals) / salary packaging available (Shared Services of YCare staff)
  • Worklife balance with causal, flexible working and rostering arrangements (casuals) /Free gym membership / 17.5% annual leave loading (perm staff) / Discounted child care 
  • Supportive team in a fun and community spirited environment / Work for an organisation that makes a real social impact / career development and growth

With a fully-fitted 24/7 gymgymnastics centre and aquatics centre for learn to swim and casual use, YMCA Victoria Point has something for the whole family. Our aquatics centre hosts three separate swimming pools that cater to a variety of needs.

We also offer gymnastics classes in our full-size gymnasium. Classes are open to children from age two right through to adults – everyone is welcome! Our 24/7 gym is ideal for all ages and fitness levels – with hard-core, heart-pumping classes right through to gentle classes for adults age 50+. 


At the Y we’re all about community and connection and are always ready to welcome new people to become part of our fitness family. We’d love for you to find out what we’re all about!


The GIG 

You’ll be the sparkle in someone’s day as you provide a genuine and warm customer service experience. The role is all about your captivating personality helping members feel welcome every time they walk through our doors. You’ll be the face of The Y and offer an engaging and fun atmosphere while you answer general enquiries, facilitate membership subscriptions, bookings, enrolments and promote our programs and services.

The role involves:

  • Providing high quality, efficient, friendly service at reception, over the phone and in all written correspondence;
  • Ensure timely response to customers’ needs or concerns
  • Provide information about and facilitate memberships, enrolments and bookings
  • Marketing and promotion of our programs and services to potential, new and existing members.
  • Perform opening/closing duties including cash counting, till balancing, daily cash reconciliations and banking


The perks

  • A brand to be proud of, we believe in the power of inspired young people
  • A culture that’s all about motivating people to live an active life 
  • A free membership to workout at our clubs 
  • Discounted childcare at our day care centres
  • Work/life balance with flexible options 
  • Regular personal and professional development 
  • Confidential 24-hour support via our employee assistance program 


The need-to-haves

  • Enthusiasm and love for creating meaningful and engaging interactions with people
  • A talent for communicating effectively at all levels  
  • Demonstrated excellent customer service skills coupled with a welcoming, friendly and approachable manner
  • Demonstrated  ability to carry out administrative duties, which include data and word processing, filing, photocopying and reception with the ability to prioritize work and meet set deadlines


The good-to-haves

  • Current certification for First Aid and CPR or willingness to get one
  • Currently possess, or be willing to obtain, a National Police Check or positive notice Blue Card in accordance with the Working with Children (Risk Management and Screening) Act 2000  


The Y

The Y provides children's services, recreation, camping, youth services, and community initiatives, events, training and accommodation. We stand behind all people regardless of age, gender, ethnicity or belief. Everyone should feel welcome and supported at the Y. 


Here’s how to Apply

Please send us your CV by clicking the 'Apply for this role' button

Our Commitment

We take our responsibility for keeping children and young people safe very seriously and are proudly an Australian Childhood Foundation Safeguarding Children Accredited Organisation.

YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:  

  • a national criminal history check;
  • an international criminal history check where applicants have worked overseas;
  • holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;
  • rights to work in Australia.  


 Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people.