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Night Auditor

Date: 13-Jan-2022

Location: Brisbane, AU

Company: YMCA Brisbane

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The George Williams Hotel is a leading 4 star hotel perfectly located in the heart of Brisbane's CBD. The position offers casual Reception shifts and has requirements to work across a 24 hour / seven day roster. 

 

The position would be working minimum 3 days a week.  

 

The key responsibilities include:

  • Providing guests with professional and attentive service
  • ensuring customer satisfaction;
  • Maximising revenue and occupancy through sale of accommodation rooms
  • Complete reservation, check in and check out procedures for hotel guests 
  • Undertaking credit card, cash handling and invoicing transactions;
  • Maintain accurate guest accounts;
  • Establish relationships with clients to ensure return patronage; 
  • Responsible for maintaining security and OH&S requirements

 

The successful candidate must possess the following attributes and experience:

  • Availability to work nights with seven day availability
  • Previous experience within the hospitality industry, including front office, reservations
  • Demonstrated excellent customer service skills including an ability to handle in a professional manner queries, complaints and any difficult situations which may arise
  • Excellent communication skills
  • A strong working knowledge of Microsoft Excel, Word & Outlook
  • Strong administrative and organisational skills, with impeccable attention to detail; Ability to work autonomously
  • Willingness to undergo a Police Criminal History Check

 

How to apply

Please submit your cover letter and resume, addressing the selection criteria as stated above, outlining your experience and suitability for this role by using the 'Apply For this Job' button.

Work at the Y

Candidates must have the right to work in Australia

 

YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

 

a national criminal history check;

an international criminal history check where applicants have worked overseas;

holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws.

 

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.